TERMS OF USE, PRIVACY POLICY, CONSUMER COMPLAINT AND DISCLAIMER OF LIABILITY FOR DAMAGES
Disclaimer for damages:
0. For damage in the transport of goods and services
Piližota Winery is not liable for material and legal defects in items purchased (ordered) through this website if the same defects are caused by causes that occurred after the product was handed over to the shipper and/or carrier for delivery to the buyer. Therefore, the buyer, as well as the end user, for any compensation for damage incurred during the transport of the ordered (purchased) product must contact the carrier for compensation for damage incurred during transport.
1. Risks on things
Until the goods are handed over as a shipment to the forwarder or directly to the buyer, the risk of accidental loss or damage to the goods is borne by Vinarsko gospodarstvo Piližota, and upon handing over the goods to the carrier or buyer, the risk passes to the buyer, who may request compensation for any damage from the carrier if the carrier is responsible for the occurrence of the harmful event.
If the delivery of the goods is not carried out due to the buyer's delay, the risk passes to the buyer at the time he became late.
When the object of sale is items determined by type (eg bottles of wine), the risk passes to the buyer in arrears if the Piližota Winery has separated the items obviously intended for delivery and sent a notification to the buyer.
But when the items are determined by their nature such that the Piližota Winery cannot separate a part of them, it is sufficient that the Piližota Winery has performed all actions necessary for the buyer to take over the items and that it has sent a notification to the buyer.
When, due to the buyer's delay, the risk has passed to the buyer before the item has been handed over, the Piližota Wine Estate is obliged to safeguard the item with the care of a good businessman and to take the necessary measures for this purpose.
The same applies to the buyer when the item has been delivered to him, and he wants to return it to the Piližota Wine Estate, whether he has terminated the contract, or has requested another item in its place.
In both cases, the contractor who is obliged to take measures to preserve the property is entitled to compensation for the costs necessary to preserve the property.
2. Handover to the carrier
When the order requires transportation, and the place of fulfillment is not specified in the contract, the Piližota Winery has delivered the goods by handing them over to the carrier or forwarder.
If the Piližota Winery is obliged to send the item to the buyer, it must conclude the contracts necessary for the transportation to a specific location in the usual manner and under the usual conditions.
The costs of delivery, including those preceding it, are borne by the Piližot Winery, and the costs of transporting the goods and all other costs after delivery are borne by the buyer, unless otherwise agreed.
3. Postponement of delivery in the case of transport of goods
When the delivery of the item is effected by handing it over to the carrier, Piližota Winery may postpone the shipment of the item until the price is paid, or ship the item in such a way that it retains the right to dispose of it during transportation.
If it has retained the right to dispose of the item during transport, the Piližota Wine Estate may request that the item not be handed over to the buyer at the destination until the price has been paid.
When the order provides for payment upon submission of an appropriate document, the buyer does not have the right to refuse payment of the price because he did not have the opportunity to inspect the item.
If, after sending the goods to the buyer, it is shown that his financial circumstances are such that there is reasonable doubt that he will be able to pay the price, Vinarsko gospodarska Piližota may prevent the delivery of the goods to the buyer even if the buyer already has a document authorizing him to request the delivery of the goods.
4. Loss of right to terminate the contract
The buyer loses the right to terminate the contract due to a lack of goods when it is impossible for him to return the goods or return them in the condition in which he received them.
When several things or a group of things are sold under one contract and for one price, and only some of them have defects, the buyer can terminate the contract only with regard to those things, and not the others.
5. Obligations for customers
The buyer is obliged to pay the price at the time and place specified in the order.
In the absence of a purchase order or other customs, payment is made at the time and place where the goods are delivered.
If the price does not have to be paid at the time of delivery, payment is made at the place of residence, i.e. the headquarters of the Piližota Winery or the headquarters of the legal entity that manages the financial affairs (bank) of the Piližota Winery.
In the case of successive deliveries, the buyer is obliged to pay the price for each delivery at the time of its receipt, unless otherwise agreed or arising from the circumstances of the transaction.

Consumer Protection Act
1. Objection
The Piližota Winery allows consumers to submit a written complaint via email: info@pilizota-winery.com
It also allows for the submission of a written complaint at its business premises and will confirm receipt of the complaint in writing without delay.
The Piližota Winery is obliged to respond to the complaint in writing within 15 days of receiving the complaint.